Refund policy

Return & Exchange Policy

At Siwar, we want you to love your purchase. Please read our return and exchange policy carefully before placing your order.

⚠️ Please Note:

We do not offer refunds. We only offer exchanges or store credit, and only under specific conditions. Customers must contact us within 3 days of receiving their order if there is an issue. After that period, we will not be able to process any exchange or store credit.

Exchanges & Store Credit

We offer exchanges or store credit only in the following cases:

• If you received the wrong item.

• If the item arrived damaged.

• If there was a mistake with your order.

To be eligible, you must:

• Contact us within 3 days of receiving your item.

• Ensure the item is in its original condition – unworn, unused, with tags, and in its original packaging.

• Include your receipt or proof of purchase.

If your exchange is accepted:

• You will be responsible for shipping the item back to us and for covering the shipping cost of the new item.

• We will provide further instructions once we’ve reviewed your request.

📩 Contact us at Siwar.label@gmail.com to start the exchange process.

Damages & Order Issues

Please inspect your order as soon as it arrives. If you received the wrong item, if your item is damaged, or if something is missing, contact us within 3 days at Siwar.label@gmail.com. We’ll assess the situation and work with you to make it right.

Non-Returnable Items

Please note we do not accept returns or exchanges on:

• Sale items

• Gift cards

• Personalized or custom-made items

If you’re unsure whether your item qualifies, feel free to contact us before making your purchase.

 

Return Process (Only When Eligible)

To begin a return for an exchange or store credit, email us at Siwar.label@gmail.com.

If your return is accepted, we’ll send you instructions on how and where to send your item.

Please do not send any items without contacting us first — unauthorized returns will not be accepted.

 

Thank you for understanding our policies. If you have any questions, we’re happy to help — email us at Siwar.label@gmail.com.